Cancellation Policy

The terms that apply to your booking

Ena Resorts opens in 2027. Cancellation and refund terms depend on the rate plan, season and type of booking, so the specific terms are stated in your quote and written booking confirmation. Those terms are what apply to you; this page sets out the rules that apply to every direct booking.

Room bookings

• The cancellation deadline, any charge and any non-refundable portion are shown to you before you confirm, and repeated in your confirmation.
• Flexible, advance-purchase and package rates may carry different conditions. Please read the conditions of the rate you choose.
• If you cancel within the free-cancellation period stated in your confirmation, you will not be charged for the cancelled booking.
• Cancelling after that period, or not arriving without telling us (a no-show), may incur the charge stated in your confirmation.
• Leaving earlier than booked may be charged as stated in your confirmation.

How to cancel or change a booking

Write to [email protected], call +91 95159 05759 or message us on WhatsApp, quoting your name and booking details. We will confirm the cancellation or change in writing; please keep that confirmation. The time we receive your request is the time that counts.

Weddings, events and corporate bookings

Venue, wedding, MICE and catering bookings are confirmed under a written agreement that sets out the advance payment, payment schedule, and cancellation and rescheduling terms for your event. That agreement applies instead of the room terms above.

ENA Charter Circle

The ENA Charter Circle is an invitation-only programme limited to 100 Charter Subscribers. Submitting the request form does not commit you to anything. Payment, withdrawal and refund terms are set out in the written programme confirmation you receive from our Charter team ([email protected]) and should be read before you pay.

Refunds

Whether a refund is due, and its amount and timing, are as stated in your written booking confirmation or event agreement.

Bookings made through travel agents or online travel sites

If you booked through a travel agent or an online travel platform, their cancellation terms apply and you should contact them. Our Best Rate Guarantee applies to direct bookings only.

Contact

Reservations and cancellations: [email protected] · +91 95159 05759 (calls and WhatsApp).